General
When I generate a report, the Google Ads device metrics do not appear in the order I selected
When reporting your Google Ads results, you can select the set of metrics that are most important to your brand. Howe...
Why can't I create a new brand?
The number of brands you can enable on the platform depends on your contracted plan with Bunker DB Analytics. Conta...
Why do I get an error when I go to refresh?
When any of your connections require refreshing, we will show you a warning in the notifications menu. If you encou...
I can't connect my account
To connect social or paid media accounts, you must have Admin accesses to the brand, and this role cannot change. O...
Why can't I find my paid ad in the sentiment module?
When an ad is linked with a post, it will be listed within the social media list in the sentiment module with the ico...
Why does my Instagram historic data show 0 followers?
Instagram follower information is available from the connection date, this means it's correct that you see zero fol...
I’ve connected a network but I don’t see any data
Depending on the amount of data that Bunker DB must retrieve from the network, it can take some time to reflect inf...
Why aren’t network numbers —followers, posts, likes—the same as on Bunker DB?
The information Bunker DB shows is updated periodically; however, it is possible to find differences in the number of...
I can't refresh the connection because I don't have the password
When a connected network —either owned or paid— requires refreshing, and you don't have access to recover it, don't d...
I can't see ads and/or sponsored posts
Pop-Up Blockers and Ads-Blockers may make it impossible to display comments or sponsored publications. Generally, the...
Why do I get an error when connecting a paid media campaign?
Verify your campaign meets the following conditions before you connect a paid campaign to Bunker DB: The connected...
Why doesn’t Twitter retrieve older data?
Bunker DB retrieves data from Twitter —tweets, retweets, favs, comments— since the date it was connected. Any previ...
Why can't I connect Mailchimp on my Dashboard?
Mailchimp is useful to send newsletters and other communications to your consumers. Since consumers are directly asso...
Why do I see comments on Bunker DB that aren’t on the networks?
When you can't find a comment shown on Bunker DB on the network, the user who commented may have deleted the entry ...
Sentiment - Why do I see duplicated topics?
To help you tag the comments you receive in the social media, the Bunker DB's Sentiment module incorporates a pre-set...
Why can't I find my preferences when I try to assign them?
When you create preferences with sub-categories to assign to campaigns, content, or comments on the Sentiment module,...