To avoid character parsing errors, when you load a database in *CSV, you must ensure that it is encoded as UTF-8, otherwise Bunker DB Analytics throws a load error.
Follow these steps to transform your CSV if it doesn't meet this requirement.
In Microsoft Excel
Open the CSV file in Microsoft Excel
Click File > Save As.
Enter the file name, and then select "CSV UTF-8 (Comma Delimited) (*.csv)" as the file format you want.
In Google drive
Create a new Google Sheets document.
In the new document, import your CSV file.
Once the file is imported, click File > Download As > Comma Separated Values.
Your document should be encoded in UTF-8 by default.