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FAQ - Frequently asked questions
Find the answers to the most frequently asked questions about Bunker DB Analytics.
How do I report an issue?
Historical data retrieved by Bunker
How do I enable periods for my dashboard and campaigns?
How do I tag a campaign?
How do I set a target audience?
Can comments be removed from the Sentiment module?
¿How can I track my hashtag's performance?
Twitter — Can I follow a hashtag's performance?
What type of files can be uploaded to Bunker DB?
Organize your brand's documents and files
Can I set an annual KPI target?
Why am I not seeing the total conversion values on Facebook?
Why doesn't my YouTube channel appear to connect?
Clear cache & cookies
Is API V3 still working?
Why can't I find my preferences when I try to assign them?
Sentiment - Why do I see duplicated topics?
Why do I see comments on Bunker DB that aren’t on the networks?
I can't see ads and/or sponsored posts —pop-up or ad blockers.
Why don't I have access to some Bunker DB modules in my brand?
Why can't I create a new brand?
Why can't I find my paid ad in the sentiment module?
Why can't I see a campaign I just created?
Why does my campaign have zero views when it has received many impressions?
What are the "Media Interactions" metric in Bunker DB?
Why are there more unique users than interactions on Facebook?
How Bunker DB measure the «Media comments» metrics?
Why the "Reach" metric is not visible for annual periods in LinkedIn Ads?
Why does my Instagram historic data show 0 followers?
Why do Google Ads device metrics do not appear in the order I selected?
Why aren't the KPIs I set up in Bunker DB appearing in my report?
Why aren’t network numbers —followers, posts, likes—the same as on Bunker DB?
Why am I not receiving data for the custom period "last 15 days"?
I’ve connected a network, why don’t I see any data yet?
How is total "reach" calculated for paid media?
How do I refresh a connection?
Refresh connections
Connect Meta business manager
Why can't I remove the connection of one of my ad accounts on Bunker DB?
An error occurs when trying to connect my paid media networks
Verify that the Instagram account is linked to the fanpage
Why can't I connect Mailchimp on my Dashboard?
Why do I get an error when I go to refresh?
Confirm that Bunker DB permits are granted in Meta
How do I refresh an account's connection if I don't have the password?
Google Ads permissions review
I can't connect my account — account permissions
I can't connect my account — Instagram troubleshoot