FAQ - Frequently asked questions
Find the answers to the most frequently asked questions about Bunker DB Analytics.
By Marcelo1 author58 articles
- How do I report an issue?
- Historical data retrieved by Bunker
- How do I enable periods for my dashboard and campaigns?
- How do I tag a campaign?
- How do I set a target audience?
- Can comments be removed from the Sentiment module?
- ¿How can I track my hashtag's performance?
- Twitter — Can I follow a hashtag's performance?
- What type of files can be uploaded to Bunker DB?
- Organize your brand's documents and files
- Can I set an annual KPI target?
- Why am I not seeing the total conversion values on Facebook?
- Why doesn't my YouTube channel appear to connect?
- Clear cache & cookies
- Is API V3 still working?
- Why can't I find my preferences when I try to assign them?
- Sentiment - Why do I see duplicated topics?
- Why do I see comments on Bunker DB that aren’t on the networks?
- I can't see ads and/or sponsored posts —pop-up or ad blockers.
- Why don't I have access to some Bunker DB modules in my brand?
- Why can't I create a new brand?
- Why can't I find my paid ad in the sentiment module?
- Why can't I see a campaign I just created?
- Why does my campaign have zero views when it has received many impressions?
- What are the "Media Interactions" metric in Bunker DB?
- Why are there more unique users than interactions on Facebook?
- How Bunker DB measure the «Media comments» metrics?
- Why the "Reach" metric is not visible for annual periods in LinkedIn Ads?
- Why does my Instagram historic data show 0 followers?
- Why do Google Ads device metrics do not appear in the order I selected?
- Why aren't the KPIs I set up in Bunker DB appearing in my report?
- Why aren’t network numbers —followers, posts, likes—the same as on Bunker DB?
- Why am I not receiving data for the custom period "last 15 days"?
- I’ve connected a network, why don’t I see any data yet?
- How is total "reach" calculated for paid media?
- How do I refresh a connection?
- Refresh connections
- Connect Meta business manager
- Why can't I remove the connection of one of my ad accounts on Bunker DB?
- An error occurs when trying to connect my paid media networks
- Verify that the Instagram account is linked to the fanpage
- Why can't I connect Mailchimp on my Dashboard?
- Why do I get an error when I go to refresh?
- Confirm that Bunker DB permits are granted in Meta
- How do I refresh an account's connection if I don't have the password?
- Google Ads permissions review
- I can't connect my account — account permissions
- I can't connect my account — Instagram troubleshoot