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Set a conversation - Facebook inbox

A conversation is a group of messages that, for example, share a topic. Categorize, tag, or archive messages grouped into conversations.

Written by Marcelo Ayala

Set up a conversation

  1. In the messages section, place the mouse under one of the messages and click on the "Close conversation..." icon.
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  2. On the New conversation window select:

    1. Global sentiment of the conversation.

    2. Results —if the conversation was solved or if is pending—.

    3. Conversation tags.

    4. Conversation types —claim, question, task—.

    5. Priority.

    6. Description
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  3. Click on "Create conversation".
    In addition to assigning a sentiment value to conversations, you can assign it to individual messages.

After a person contacts your brand you will have seven days to respond their message.

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