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I can't refresh the connection because I don't have the password
I can't refresh the connection because I don't have the password

Refresh your brand connections with any account that has Admin access.

Lucía Achigar avatar
Written by Lucía Achigar
Updated over a week ago

When a connected network —either owned or paid— requires refreshing, and you don't have access to recover it, don't disconnect the old account.

You can refresh the connection with any other account or mail, given that it also has Admin access to the brand on the corresponding network.

Rrefresh the connection with a different user with access to the account. Identification data and expiration date will change on the system, and it will continue to fetch information.


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Do not disconnect the account, you will lose all the historical data.


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