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Troubleshooting
Find help here if you have trouble setting up Bunker DB Analytics.
Why can't I find my preferences when I try to assign them?
Why can't I remove the connection of one of my ad accounts on Bunker DB?
Sentiment - Why do I see duplicated topics?
An error occurs when trying to connect my paid media networks
Why do I see comments on Bunker DB that aren’t on the networks?
Verify that the Instagram account is connected to the fanpage
Why the KPIs that I have configured in Bunker DB are not visible in my report?
Confirm that Bunker DB permits are granted in Meta
Why can't I connect Mailchimp on my Dashboard?
I am not receiving data for the custom period "last 15 days", why?
Why my report doesn't show the images I uploaded to Bunker DB?
Why doesn’t Twitter retrieve older data?
Why do I get an error when connecting a paid media campaign?
I can't see ads and/or sponsored posts —pop-up or ad blockers.
I can't refresh the connection because I don't have the password
Why don't I have access to some Bunker DB modules in my brand?
Why aren’t network numbers —followers, posts, likes—the same as on Bunker DB?
I’ve connected a network but I don’t see any data
Why does my Instagram historic data show 0 followers?
Why can't I find my paid ad in the sentiment module?
I can't connect my account
Why do I get an error when I go to refresh?
Why can't I create a new brand?
When I generate a report, the Google Ads device metrics do not appear in the order I selected